Support

Your diary lives on your phone, not on our servers, so we cannot restore it for you. Save a copy from All → Profile & data → Export a backup before changing phones or removing the app. On the new phone, use Restore from a backup on the same screen; it replaces the new phone’s starter data with your backup. Keep backup files somewhere private: anyone with the file can read it.

Connect Steps in All → Steps. B-MAD reads step counts from Apple Health (iPhone) or Health Connect (Android) and only counts steps recorded by your phone, watch or fitness app; manually typed steps are left out. If today shows no steps, open your health app and check that it has step records and that B-MAD is allowed to read them; on Android, the Steps screen can open Health Connect for you. You can revoke access in your health app at any time.

Voice works offline and depends on the languages installed on your phone. Choose your voice language in All → Profile & data → Voice language. On Android, the app offers to download the language when it is missing. Audio is never recorded or sent to us.

Join from the Food chat with your email and the 6-digit code we send from no-reply@mail.trybmad.com. If the code does not arrive, check your spam folder and wait a minute before asking for another; codes expire after 10 minutes. Verifying the same email again continues the same trial on a new phone. AI answers are estimates: review the portions before you save a meal.

If you find a security or privacy problem in B-MAD, email support@trybmad.com with “Security” in the subject and enough detail for us to reproduce it. Please give us a chance to fix it before telling others.

We can help with the app, but not with medical questions. For advice about your diet, weight or a health condition, talk to a doctor or registered nutritionist-dietitian. In an emergency, contact local emergency services.

See Delete your data, our Privacy Policy and our Terms of Use.